Consumer Terms and Conditions

Good Show Limited is a company registered in England and Wales with a registered address at Old Harbour Station, Elizabeth Street, Dover, Kent CT17 9FE and company number 14339525.

In these terms and conditions, Good Show (or "we" or "us" or "our") refers to Good Show Limited. Good Show sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as the "Event Organiser").

Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Good Show or the Event Organiser to cancel the tickets without prior notification, refund, compensation or liability.

2. In addition to the ticket price, your order may require payment of a Booking Fee per ticket on top of the Ticket's Face Value. These fees are non-refundable.

3. To prevent fraud and protect Good Show and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

4. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of the tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

5. All tickets will be delivered electronically to the email address provided by you to us during the purchase process.

Refunds, cancellations, rescheduling of Events

1. Decisions to change or cancel events are the responsibility of the Event Organiser.

2. You should always check that an event is going ahead at the scheduled date, time and venue.

3. If an Event Organiser cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Good Show, Good Show will try to inform you. This will usually be contacted by email. In urgent cases, it may be by phone.

4. If an event is rescheduled, changed or moved, the Event Organiser will usually give you the option of either retaining or exchanging your tickets for the new date/location.

5. If an event is cancelled by the Event Organiser you will normally be issued a refund.

6. The Booking Fee is not refundable.

7. Refunds will only be given in the following circumstances:
- An event is cancelled
- An event is rescheduled and the customer informs Good Show that they are unable to make the new date. This is permissible up until 14 days from the new event date. If the event is rescheduled to within 14 days from the original date, refund requests are at the discretion of Good Show and/or the event organiser.
- The customer contacts Good Show and requests a refund with a valid reason. Refunds are given at the discretion of Good Show and/or the event organiser.

8. Refund instructions must be followed otherwise you may not receive a refund.

9. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event.

10. No refunds will be offered under any circumstances if you fail to comply with all terms and conditions applicable to those tickets, the venue or the event or if you fail to attend an Event that has not been “significantly changed”.

Attending an event

1. Events are not the responsibility of Good Show. Good Show does not organise Events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any Event (including loss, damage or theft of any personal property at an event).

2. Admission to an Event is at all times subject to any terms, conditions or rules of the Event Organiser and/or the Venue Operator. If you breach those terms, conditions or rules then the Event Organiser or Venue Operator may refuse admission or require you or other ticket holders to leave the Venue and you will not be entitled to a refund.

3. Amongst other things, you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event).

4. The Venue Operator or the Event Organiser will have the right to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make an unauthorised audio, video or photographic recordings.

5. There may be rules set by the Event Organiser or Venue Operator restricting or preventing the admission of latecomers.

6. Good Show will not be responsible for highlighting any terms, conditions or rules relating to the event of which it is aware or that the Event Organiser or Venue Operator considers to be particularly significant, onerous or unusual. (This will generally include age restrictions, ticket types etc.) Sharing of this information is the responsibility of the Event Organiser.

7. Before you finalise your booking, please read all the information that applies to the Event and/or Ticket. If you or any member of your party has particular requirements please raise these with us before finalising your booking and we will endeavour to address your query. There can be no guarantee that requirements can be met.

8. When you receive your tickets, check the details carefully. When attending the event, carry proof of age if appropriate.

9. Specific seats may be allocated to you at the time of booking, but the Promoter or Venue Operator reserves the right to change these seats to others of equal value.

10. On occasion, the Event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact the Event Organiser or Venue Operator.

General

1. Good Show cannot be liable in any way for the acts or omissions of others (including Event Organisers and Venue Operators). However, Good Show does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.

2. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Good Show, you and, as Good Show contracts as the Event Organiser's agent, the Event Organiser who has direct rights and obligations under these terms and conditions.

3. The purchase by you of Tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and Good Show are subject to the exclusive jurisdiction of the English Courts.

Contact details

Registered office:

Good Show Limited
Old Harbour Station
Elizabeth Street
Dover
Kent
CT17 9FE
UK

Company Registration Number: 14339525

Email: support@good-show.co.uk