Two-factor authentication

Two-factor authentication (2FA) adds a second step when you sign in: as well as your password, you enter a short code from an app on your phone. It means that if someone ever learned your password, it still wouldn't be enough to get into your account.

It's optional, and most people buying a ticket or two won't need it. It's worth turning on if you sell events with us, or if you reuse passwords across sites.

Turning it on

Go to your account and choose Manage 2FA. You'll need a free authenticator app. Google Authenticator and Microsoft Authenticator both work. Scan the code shown on screen with the app, then enter the six-digit code it gives you.

Recovery codes matter more than you'd think

When you turn 2FA on, you're given a set of recovery codes. Save them somewhere that isn't your phone. If you lose or replace the phone, they are how you get back in.

You can view or reset your recovery codes, or turn 2FA off again, from the same Manage 2FA page at any time.